Faqs
Frequently Asked Questions
About Maaz Jewelers
I have never shopped with Maaz Jewelers before. How can I be sure you are reputable?
Maaz Jewelers has built its reputation on offering affordable luxury without compromising on quality. Every piece we sell comes from a legitimate, verified source, and all of our diamonds are certified and free of conflict. Whether you shop with us online or visit our showroom in person, our goal is to make sure you feel confident and cared for throughout your entire experience with us.
Why should I choose Maaz Jewelers?
At Maaz Jewelers, we believe fine jewelry should be accessible to everyone, not just a select few. Our collections span a wide range of price points, from affordable everyday pieces to opulent designs inspired by luxury jewelry houses. We personally curate our Ethos Creations line and other collections to suit every generation and style. We back every purchase with a lifetime warranty on gold and silver items, and our team is always available by phone, email, or in person to walk you through your options in an honest way, without any pressure to buy.
Is there a Maaz Jewelers store location I may visit?
Yes, while we welcome customers to browse and shop with us online, our physical showroom is located at 316 Hillsdale Mall, San Mateo, CA 94403. Visiting in person allows you to see, touch, and try on pieces before making a decision, and our staff is happy to help you find exactly what you’re looking for. You can reach the store directly at (650) 315 2525 or by emailing info@maazjewelers.com.
Returns & Exchanges
What is your return policy?
Please review our policy carefully before making a purchase. Maaz Jewelers offers an exchange-only policy: purchases can be exchanged for any other item in our store within 14 days of purchase, provided the item is in its original, unused condition and you have proof of purchase (your store receipt). We want you to feel completely confident in your purchase, which is why we encourage you to ask as many questions as you need before checking out.
Do you offer refunds?
No, we do not offer refunds under any circumstances, with no exceptions. Our policy is exchange only. If you are unsure about a piece, we strongly recommend speaking with one of our team members before purchase so we can help guide you toward the right choice the first time.
What items cannot be exchanged?
Earrings and any body piercing items cannot be exchanged under any circumstances, for hygiene and safety reasons. Additionally, any merchandise that is used or damaged is not eligible for exchange. All items must be returned in their original, unworn condition.
Do I need my receipt to make an exchange?
Yes. A valid store receipt or other proof of purchase is required for all exchanges. Without proof of purchase, we are unable to process an exchange, so we recommend keeping your receipt safely stored after every purchase.
Can I exchange an item that was given to me as a gift?
If you have the original store receipt or proof of purchase, gifted items can be exchanged within the 14-day window, following the same conditions as any other purchase. The item must be unused and undamaged.
How long do I have to make an exchange?
You have 14 days from the date of purchase to bring your item back for an exchange. We recommend making your decision within this window, as exchanges cannot be processed once the 14-day period has passed.
Can employees make exceptions to the return and exchange policy?
No. Our team members are not permitted to make exceptions to our return and exchange policy under any circumstances. This ensures the policy is applied fairly and consistently to every customer.
Can I process a return or exchange online?
For the most accurate and efficient service, we recommend contacting us directly by phone at (650) 315 2525 or by email at info@maazjewelers.com, or visiting our San Mateo showroom in person, so our team can walk you through the exchange process and help you select your new item.
Shipping
How is my order shipped?
We take great care in packaging every order securely to ensure your jewelry arrives safely. For full details on our current shipping practices, timelines, and any applicable charges, please refer to our Shipping Policy page or contact our team directly, as shipping details can vary depending on the item and destination.
Can I track my order?
For questions regarding the status of an order, our team is happy to assist you directly. Please reach out by phone at (650) 315 2525 or by email at info@maazjewelers.com, and we will help you check on the progress of your delivery. You can also visit our Order Tracking page on our website.
Do you ship internationally?
For questions about international shipping availability, rates, and delivery timelines, please contact our team directly so we can provide you with the most accurate and current information for your specific location.
What if an item is out of stock or on backorder?
If you are interested in a piece that is currently out of stock, please call us, and we will be happy to let you know when the item is expected to be back in stock. Due to order volume, an item may occasionally sell out before our website reflects the updated availability.
Warranty & Care
Do you offer a warranty on the jewelry I purchase from Maaz Jewelers?
Yes, we proudly stand behind the quality of what we make with a lifetime warranty on gold and silver jewelry. This warranty is intended to protect against manufacturing defects. Please note that this warranty does not cover damage to the jewelry or lost stones, as these typically result from normal wear, accidents, or lack of maintenance rather than a manufacturing issue.
Does the lifetime warranty cover lost diamonds or gemstones?
No, our lifetime warranty applies specifically to the gold or silver of the piece and does not extend to lost stones or diamonds. We recommend having your jewelry inspected periodically to catch any loose settings before a stone is lost.
Do you offer jewelry repair services?
Yes, Maaz Jewelers offers dedicated repair services for your fine jewelry, including resizing, stone tightening, and general restoration work. You can find more details on our Repair Services page, or bring your piece into our San Mateo showroom for an evaluation from our team in person.
How can I safeguard my purchase against damage, theft, or loss?
Since our lifetime warranty does not cover lost stones or accidental damage, we recommend speaking with an independent jewelry insurance provider or checking with your homeowners’ or renters’ insurance carrier to see what coverage options are available to protect your investment. Routine check-ups with our repair team can also help catch small issues, like a loose prong, before they turn into bigger problems.
Diamonds and Diamond Jewelry
Are your diamonds certified and free of conflict?
Yes. Every diamond sold at Maaz Jewelers is certified and sourced in accordance with conflict-free standards. All of our merchandise is purchased from legitimate, verified sources, so you can shop with confidence knowing exactly what you’re getting.
What jewelry categories does Maaz Jewelers offer?
We offer an extensive selection across rings (including bridal, engagement, ladies’, and men’s diamond rings and bands, stackables, and trio sets), earrings (studs, hoops, huggies, and linear styles), necklaces and pendants, and bracelets for both women and men. Our Ethos Creations collection features additional curated designs across halo, hidden halo, three stone, solitaire, and classic styles, along with themed collections inspired by luxury design houses.
Do your rings come in a range of styles and price points?
Yes. Whether you’re drawn to classic solitaires or more elaborate halo and vintage-inspired designs, our collections are built to offer something for every taste and budget. We believe in making fine jewelry, including engagement and bridal pieces, accessible without compromising on quality.
Discounts & Promotions
Are discounts available at Maaz Jewelers?
From time to time, we offer special promotions and seasonal offers. To stay informed about current deals, we recommend following us on Instagram or reaching out to our team directly, as availability and terms of any promotion can vary.
Does Maaz Jewelers price-match competitors?
For questions about pricing on a specific piece, we encourage you to contact our team directly. Our staff can walk you through the value behind each item so you feel confident you’re getting a fair price for the quality you’re receiving.
Contact & Support
How can I get in touch with Maaz Jewelers?
You can reach our team by phone at (650) 315 2525, by email at info@maazjewelers.com, or by visiting our showroom at 316 Hillsdale Mall, San Mateo, CA 94403. You can also fill out the contact form on our Contact Us page, and a member of our team will get back to you as soon as possible.
What are your showroom hours?
For our most current showroom hours, we recommend calling us directly at (650) 315 2525 or checking our Google Business listing, as hours may vary around holidays and special events.
I still have a question that isn't answered here. What should I do?
We’re always happy to help. Whether your question is about a specific piece, an order, a repair, or anything else, please don’t hesitate to call, email, or stop by our San Mateo showroom. Our team genuinely enjoys helping customers find the perfect piece and will take the time to answer all of your questions without any pressure involved.
Engagement & Bridal Jewelry
Do you help customers choose the right engagement ring?
Yes. Choosing an engagement ring is one of the most meaningful purchases you’ll ever make, and our team takes that seriously. Whether you visit us in our San Mateo showroom or reach out by phone or email, our staff will walk you through metal types, stone shapes, and setting styles so you can choose a ring that truly reflects your partner’s taste and your budget.
Can I get a ring resized after purchase?
For questions about resizing a ring you’ve purchased from us, please reach out to our repair services team. Since resizing needs can vary depending on the design and metal of the ring, our staff can evaluate your specific piece and let you know the best path forward.
Do you carry matching bridal sets?
Yes, our bridal collection includes coordinated sets so that your engagement ring and wedding band are designed to complement one another. We also carry trio sets and stackable bands for those who want to build a bridal look over time.
What if I'm not sure of the ring size?
If you’re unsure of a ring size, whether you’re buying for yourself or as a surprise, our team can help you figure out the best approach, including sizing guidance if you visit our showroom in person. We recommend reaching out before finalizing your order if sizing is a concern.
Men's Jewelry
Does Maaz Jewelers carry jewelry for men?
Yes, we offer a dedicated men’s jewelry collection that includes rings, wedding bands, bracelets, necklaces and chains, earrings, and crosses and charm pendants. Our men’s pieces are designed with the same attention to quality as the rest of our collections.
Are men's wedding bands available in different metals?
Our men’s band collection includes a variety of styles to suit different preferences. For specific metal options and availability on a particular design, we recommend contacting our team or visiting the showroom, as selection can vary by style.
Caring for Your Jewelry
How often should I have my jewelry checked?
We recommend periodic check-ups for any fine jewelry, especially pieces worn often, like engagement rings and wedding bands. Regular inspections help catch loose prongs or worn settings early, which can help prevent a stone from becoming damaged or lost down the road, something our lifetime warranty does not cover.
Can Maaz Jewelers clean my jewelry?
Our repair services team can assist with the general care and maintenance of your jewelry. For specific details on cleaning services and any associated costs, please reach out directly by phone or visit us in person at our San Mateo showroom.
What should I avoid to keep my jewelry in good condition?
As with any fine jewelry, it’s best to avoid exposing your pieces to harsh chemicals, excessive impact, or extreme conditions that could loosen a setting or damage a stone. Since our warranty covers manufacturing defects on gold and silver only, taking good care of your jewelry on a regular basis helps protect your investment long after your purchase.
Ordering & Account
Do I need an account to make a purchase?
You can create a My Account profile on our website to track your orders, manage your wishlist, and make future shopping easier. For specific questions about setting up or managing your account, our customer service team is happy to help.
How do I check the status of an existing order?
You can check your order status through our Order Tracking page, or reach out to our team directly by phone at (650) 315 2525 or by email at info@maazjewelers.com for an update.
What payment methods do you accept?
For a full list of accepted payment methods, please check out at maazjewelers.com or contact our team directly, as accepted options are displayed at checkout.
Trust & Authenticity
How do I know the diamonds and gold in my jewelry are authentic?
All of our merchandise is purchased from legitimate, verified sources, and every diamond we sell is certified and free of conflict. This commitment is part of how we build trust with every customer and stand behind the quality of what we sell.
